FAQ

  • All websites are custom-built and strategically designed around your industry, audience, goals, and required functionality.


    Projects typically start from £1,000–£5,000+, depending on scope and integrations.

  • Most websites take 4-8 weeks, depending on content readiness and the size of the project.

    Rush availability can be considered.

  • Yes — we can set up domains, DNS, Google Workspace, business email, and everything needed for a seamless online presence.

  • Yes — we offer optional maintenance, update support, or ad-hoc work blocks for flexible support.

  • Yes — all websites include on-page SEO essentials including metadata.

    Indexing and connection to Google Search Console, along with other Advanced SEO upgrades are available for an additional fee.

WEBSITES

  • Yes — we offer bespoke brand identity design, which includes logos, marks, symbols, typography, and brand styling.

  • Yes — including business cards, gift vouchers, posters, packaging, and branded promotional materials.

BRANDING & DESIGN

  • Yes — but every project begins with a Setup Month, which covers optimisation, strategy, content planning, and asset creation.
    Posting usually begins in month two when everything is aligned.

  • No — graphics, captions, branding, and strategy are created by us in-house and approved by you before they go live (unless you choose a fully-managed option), but you provide us with business specific photos and video footage, along with your service/product information and pricing.

  • Absolutely — your brand’s voice, values, and goals remain central to everything we create.

SOCIAL MEDIA

THE BESPOKE APPROACH

  • No — all services are now 100% bespoke.

    We design a solution around what your business actually needs — not a menu of Bronze/Silver/Gold options.

  • We can scale solutions to suit a budget or scope, but the quality and strategic approach remain premium.

    For smaller budgets, we simply reduce the scope — not the standard.

    We may refuse a project if it does not meet the requirements or standards that we set for a successful project - we only put our name to projects we’re proud of!

PAYMENTS & FINANCE

  • Yes — Along with our option to pay by any credit or debit card, we also offer instalment payments through PayPal Pay Later/Pay in 3/PayPal Credit, and Klarna.

    Please note: Instalment options will incur up to a 10% fee to cover third-party charges.

  • A 50% non-refundable deposit is required for all website projects.

    Smaller projects under £1000 are usually to be paid in full upfront. Again, the instalment options can be used for all projects.

  • No — every enquiry must complete pre-qualification first.

    This ensures alignment, realistic expectations, and that we can deliver exceptional results.

THE BRAND PRESCRIPTION

  • It’s a free, tailored recommendation outlining exactly what your business needs — based on your goals, challenges, and current online presence.

  • No — brand prescriptions are free, but only given if you pass the qualification stage.

  • To protect your time, investment, and results. And our own.

    We only take on clients who are the right fit for strategic, premium work, and who are ready to go ahead with the investment.

  • You’ll receive a clear onboarding checklist that includes:

    • Branding files (if applicable)

    • Images/video

    • Website copy or content

    • Product/service information

    • Access/login details

  • We offer:

    • Copywriting add-ons

    • High-end stock imagery

    • Photographer/Videographer recommendations

CLIENT RESPONSIBILITIES

TIMELINES & AVAILABILITY

  • Once:

    1. Your deposit is paid

    2. The contract is signed

    3. Your onboarding information is complete

    4. You have provided all information needed for the project.

  • Occasionally, if we can fit it in — for an additional rush fee.

  • Yes — ownership transfers once the final balance is paid.

    All original designs remain the intellectual property of STUDIO: ARC until payment is complete.

COPYRIGHT & OWNERSHIP

  • Yes — all services can be delivered online, anywhere in the world.

  • Yes — from local businesses to public-sector organisations to national brands.

GENERAL